Frequently Asked Questions
Policy & Service
Notification of Eligibility & Service
NSTS Parent Portal User Instructions
Know Your Responsibilities
Make a Safety Plan
Inclement Weather Overview
Inclement Weather Detail
Service Disruption Due to Staff Shortage
Back to School Transportation
First-Time Rider Safety Program
School Bus Safety Program for Primary Students
School Bus Safety Program for Grades 4 to 8
Cameras on School Buses
Active School Travel Program
Pedestrian Safety Program for Primary Grades
Interactive Pedestrian Safety Training Program
Municipal Crossing Guard Program
Cycling Safety Education Program
Careers in Student Transportation
Niagara Student Transportation Services
Sharp Bus Lines
Student Transportation of Canada (STC)
Celebrating School Travel
School Bus Safety Week
School Bus Driver Appreciation Day
International Walk to School Month
School Crossing Guard Appreciation Day
Spring into Spring
NSTS Contact Information
School Board Contact Information
Service Provider Contact Information
Handling of Concerns Procedure
Delays & Cancellations
Make a Safety Plan
Student safety is a shared responsibility. To learn your responsibility
We know so many parents/guardians and students rely on student transportation services to get to and from school. From time to time, we experience service disruptions due to traffic, vehicle issues, inclement weather and other reasons.
Please consider the following information to make a safety plan with your child by recording key information in an accessible location, including:
Your child's school name and phone number.
Your child's four-digit bus route number for morning and afternoon service.
NSTS phone number.
Your child's school bus company name and phone number for morning and afternoon service.
Walk your child to and from the bus stop, and provide supervision at the bus stop until the bus arrives. If you feel your child is old enough for the walk and wait, do a practice run with them to demonstrate pedestrian safety practices.
Kindergarten students must have their parent and/or guardian present at the bus stop to support them boarding and unboarding safely. The Must Be Met at Stop program is in effect for all Kindergarten students and parents/guardians of students in older grades may Opt-In to this program through their school.
Inform your child of their responsibilities for a safe ride to school including, boarding and unboarding the bus in single file, to take their seat promptly, to remain seated in their seat at all times, to use their quiet voices if speaking to classmates so that the driver can concentrate on driving and to obey safety instructions provided by the driver.
Review the delay and cancellation feature of this website to receive direct notifications of your child's route when there is a delay greater than 10 minutes and develop a plan of what your child is supposed to do if their bus is delayed or cancelled. If your child misses their bus in the morning or afternoon, develop a plan so that they know what you have authorized them to do.
Ensure you have communicated all medical peril information and appropriate emergency response instructions to your child's school. Schools provide this information to NSTS, who in turn provides this information to service providers and drivers.